Refund and Return Policy – Alnoor Energy

Your Satisfaction, Our Commitment

At Alnoor Energy, we are committed to delivering top-quality solar energy products and solar system installation services across Pakistan. Our Refund and Return Policy is designed to ensure transparency, trust, and complete satisfaction with your solar investment.

Return Policy for Solar Products

We accept product returns under the following conditions:

• The product must be unused, undamaged, and returned in its original packaging.

• Returns must be initiated within 7 days of delivery.

• A valid purchase receipt or invoice is required.

• The item must not be a customized or installed solar component.

We do accept returns for installed solar systems or products that have been damaged due to mishandling after delivery.

Solar Product Refund Policy

If your return request is approved:

• Refunds will be processed via the original payment method within 7–10 business days.

• Shipping and installation fees are non-refundable, unless the error was on our part.

• A restocking fee may apply depending on the product type and condition.

Our goal is to ensure you’re not only investing in clean energy but doing so with confidence and peace of mind.

Replacements for Damaged or Faulty Products

If you receive a product that is defective or damaged, please contact us immediately. We will:

• Evaluate your request.

• Arrange free replacement or repair.

• Handle the process with urgency to minimize downtime in your energy setup.

How to Request a Refund or Return

To request a return or refund, please contact our support team:

📞 Phone: 0301-4021586
📧 Email: info@alnoorenergy.pk
📍 Address: 156-A, Near Dolmen Mall, DHA Phase 6, Lahore, Pakistan

We recommend including images and a brief explanation of the issue when submitting your request to ensure a smooth and prompt process.

Why Choose Alnoor Energy?

Choosing Alnoor Energy means working with one of Pakistan’s most trusted names in solar system installation and renewable energy solutions. Our return and refund policies reflect our core values: honesty, customer satisfaction, and service excellence.

Need more help? Visit our Contact Us page for support.

External Links:

See our business profile on Google Alnoor Energy for reviews and updates.